We are delighted to be ranked Gold across all four categories by Investor in Customers (IIC), with our highest score coming for Delighting Customers. The ranking comes with an “excellent” 71%+ Net Promoter Score (NPS).
Commenting on the performance, Tony Barritt, Managing Director of Investor in Customers, said: “Broadstone’s NPS of 71% is excellent and reflects the client loyalty they engender through focusing on client needs. It is rare for financial services firms to get such a high score. The average NPS for life and pensions firms assessed by IIC is 27% so Broadstone are clearly doing a lot of things right”
Tony Gusmao, Chief Executive Officer of Broadstone, said: “Listening carefully to our clients is a vital part of our day jobs, so I am delighted that they speak so highly of us to Investor in Customers. It is a testament to the quality and dedication of our team that as the business grows our service to clients gets better and better.”
See what our customers think of us here: