Broadstone receives Gold ranking from Investor in Customers

We are delighted to be ranked Gold across all four categories by Investor in Customers (IIC), with our highest score coming for Delighting Customers. The ranking comes with an “excellent” 71%+ Net Promoter Score (NPS).

Commenting on the performance, Tony Barritt, Managing Director of Investor in Customers, said: “Broadstone’s NPS of 71% is excellent and reflects the client loyalty they engender through focusing on client needs. It is rare for financial services firms to get such a high score. The average NPS for life and pensions firms assessed by IIC is 27% so Broadstone are clearly doing a lot of things right”

Tony Gusmao, Chief Executive Officer of Broadstone, said: “Listening carefully to our clients is a vital part of our day jobs, so I am delighted that they speak so highly of us to Investor in Customers. It is a testament to the quality and dedication of our team that as the business grows our service to clients gets better and better.”

See what our customers think of us here:

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