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Senior Pensions Administrator

  • Location: Sheffield, UK
  • Salary: Competitive
  • Hours: Full-time
  • Contract: Permanent
  • Uploaded: 13/09/2019
  • Closing: 30/09/2019

Role Purpose

To be responsible for the day-to-day administration services provided to own portfolio of clients in Trust-Based Pensions.

Key Accountabilities

To be main point of contact for allocated clients and responsible for ensuring that the day-to-day administration services are provided to a high standard

To delegate work to Pension Administrators as appropriate s keeping under review the workload of the Pension Administrators

To check the work of the Pension Administrators and other Senior Administrators in line with team procedures:

Monitor target due dates to ensure service level standards are met for clients

To ensure that all work that leaves the team is of a high standard

To adhere at all times to the Trust-Based Pensions Administration Procedures Manual.

To attend Trustee meetings and other client meetings as required

To keep under review all routine administration procedures carried out for clients and raise with Pensions Manager/Directors if could be improved

To ensure all standard documents for clients are reviewed regularly

To prepare draft quarterly invoices for consultants

To provide assistance on one off projects as required

Provide updates at monthly team meetings of development/changes on own clients that rest of team should be aware of

To provide support for P3 administration system if required to

To update time records on a daily basis

Technical Knowledge and Professional Qualifications

Key Skills

Able to provide excellent customer service to clients and build strong client relationships

Excellent communication skills both verbal and written

Experience of supervising and mentoring junior staff

Good understanding of current pensions legislation

Ability to work on own as well as a member of a team

Delegation skills – able to distribute work to others ability

Analytical and numerical ability – able to analyse, evaluate and interpret data

Able to multi – task

Ability to prioritise workloads and deal with any urgent issues that arise

Ability to identify solutions


Educated to A level standard

Experience carrying out a similar role with a Third-Party Administrators or In-house occupational pension scheme


Studying towards APMI

Overarching Obligations

Adhere to all relevant laws & regulations, and Broadstone Policies & Procedures

Achieve a good standard of ethical behaviour, i.e. do the right thing at all times

Comply with all relevant professional standards

Comply with the FCA’s requirements in relation to Conduct Risk & Treating Customers Fairly.

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