IT Service Desk Technician
Working with members of the IT team, on a day-to-day basis with the more senior IT Technician and reporting to the IT Manager (in Sheffield) the IT Service Desk Technician provides first-line support to the users and workstations of the BROADSTONE IT infrastructure.
Providing first-line technical support to users through the IT service desk, on the ‘phone, Skype for Business and on a face-to-face basis,
Monitoring the IT systems; prioritising and addressing any problems that may occur,
Escalating any second-line and above support to the appropriate team member,
Ensuring all support tasks are logged and documented accurately,
At all times being aware of data protection adhering to data security requirements,
Occasion travel to and working from other Broadstone offices,
Any other ad-hoc tasks assigned by a senior member of the team.
Skills and Experience:
A successful candidate must demonstrate the following skills or qualities:
Attention to detail,
Good verbal and written communication skills; specifically discussing technical subjects with non-technical matters,
Documentation skill i.e. creating a user guide
Strong problem-solving skills,
Capable working alone and as part of a team,
Able to prioritise and work to a deadline,
Familiarity with the Data Protection Act (1998), the General Data Protection Regulation (2016) and the principles defined therein.
Technical Knowledge and Professional Qualifications:
The company employs a variety of technologies in its IT infrastructure, experience with the following is essential:
o Windows 7 and Windows 10,
o Microsoft Office 2013 suite,
o Communication systems (e.g. Exchange, Skype for Business),
o Working with a helpdesk-like platform.
o The setup of workstation equipment such as computers, telephones, network cabling, etc.
o Diagnosing faults with hardware (e.g. Laptop and Desktop computers),
o Replacing and upgrading components.
Fundamental concepts: TCP/IP, VPN, DNS, DHCP, HTTP & HTTPS.
In addition to the essential proficiencies listed above, some experience or familiarity with the following would be desirable:
Microsoft Active Directory,
Working knowledge of SQL,
Centralised telephony systems (e.g. Avaya).