Senior Pensions Administrator

Senior Pensions Administrator

Role Purpose

To be responsible for the day-to-day administration services provided to own portfolio of clients in Trust-Based Pensions.

Key Accountabilities

To be main point of contact for allocated clients and responsible for ensuring that the day-to-day administration services are provided to a high standard
To delegate work to Pension Administrators as appropriate, keeping under review the workload of the Pension Administrators
To check the work of the Pension Administrators and other Senior Administrators in line with team procedures:
Monitor target due dates to ensure service level standards are met for clients
To ensure that all work that leaves the team is of a high standard
To adhere at all times to the Trust-Based Pensions Administration Procedures Manual
To attend Trustee meetings and other client meetings as required
To keep under review all routine administration procedures carried out for clients and raise with Pensions Manager/Directors if could be improved
To ensure all standard documents for clients are reviewed regularly
To prepare draft quarterly invoices for consultants
To provide assistance on one off projects as required
Provide updates at monthly team meetings of development/changes on own clients that rest of team should be aware of
To provide support for P3 administration system if required to
To update time records on a daily basis

Technical Knowledge and Professional Qualifications

Key Skills

Able to provide excellent customer service to clients and build strong client relationships
Excellent communication skills, both verbal and written
Experience of supervising and mentoring junior staff
Good understanding of current pensions legislation
Ability to work on own as well as a member of a team
Delegation skills – able to distribute work to others ability
Analytical and numerical ability – able to analyse, evaluate and interpret data
Ability to multi-task
Ability to prioritise workloads and deal with any urgent issues that arise
Ability to identify solutions

Required

Educated to A Level standard
Experience carrying out a similar role with a third-party administrator or in-house occupational pension scheme

Recommended

Overarching Obligations

Adhere to all relevant laws & regulations, and Broadstone Policies & Procedures
Achieve a good standard of ethical behaviour, i.e. do the right thing at all times
Comply with all relevant professional standards
Comply with the FCA’s requirements in relation to Conduct Risk & Treating Customers Fairly