Senior Pensions Administrator – PPF

Closing on: Jun 23, 2021
Contract: Permanent
Location: Redditch
Hours: Full time
Salary: Competitive

Role Purpose

To assist with the administration of schemes entering the Pension Protection Fund (PPF) and be responsible for the day-to-day administration services provided to own portfolio of PPF clients.
The PPF administration team provides specialist administration and defined benefits pension consultancy services to pension scheme trustees, the Pension Protection Fund and other third parties. The role involves working with colleagues in BROADSTONE, the PPF, independent trustees and other third parties.
The PPF Administration team help schemes with insolvent employers through the PPF assessment period, making sure that members of these schemes get correct benefits and the best possible outcome, whether that is transfer to the PPF or buyout with an insurance company.

Key Accountabilities

  • To be main point of contact for allocated PPF clients and responsible for ensuring that the day-to-day administration services are provided to a high standard
  • To delegate work to Pension Administrators as appropriate and keep under review the workload of the Pension Administrators
  • To check the work of the Pension Administrators and other Senior Administrators in line with team procedures:
    ‒ Monitor target due dates to ensure service level agreements and Key Performance Indicators (KPIs) are met for PPF clients
    ‒ To record all PPF client event and time cost work undertaken for billing
    ‒ To ensure that all work that leaves the team is of a high standard
    ‒ To adhere at all times to the Trust-Based Pensions Administration Procedures Manual, PPF technical guides and procedure notes.
    ‒ To attend PPF, Trustee meetings and other meetings as required
    ‒ To keep under review all routine administration procedures carried out for PPF clients and raise with Pensions Manager/Directors if could be improved
    ‒ To ensure all standard documents for PPF clients are used and reviewed regularly
    ‒ To take part in monthly billing calls and help Team Leader to check monthly invoices for own PPF clients
    ‒ To provide assistance on one off projects as required
    ‒ Provide updates at team meetings of development/changes on own PPF clients that rest of team should be aware of
    ‒ To keep up to date and provide support for administration system as required
    ‒ To update time records on a daily basis

Technical Knowledge and Professional Qualifications

Key Skills

  • Able to provide excellent customer service to clients and build strong client relationships
  • Excellent communication skills both verbal and written
  • Experience of supervising and mentoring junior staff
  • Good understanding of current pensions legislation
  • Ability to work on own as well as a member of a team
  • Delegation skills – able to distribute work to others ability
  • Analytical and numerical ability – able to analyse, evaluate, and interpret data
  • Able to multi–task
  • Ability to prioritise workloads and deal with any urgent issues that arise
  • Ability to identify solutions


  • Educated to A level standard
  • Experience carrying out a similar role with a Third-Party Administrators or In-house occupational pension scheme


  • Studying towards APMI
  • Previous or some working knowledge of PPF processes an advantage but not necessary (full training will be provided)

Overarching Obligations

  • Adhere to all relevant laws & regulations, and Broadstone Policies & Procedures
  • Achieve a good standard of ethical behaviour, i.e. do the right thing at all times
  • Undertake training as and when required both on an internal and external basis
  • Comply with all relevant professional standards
  • Comply with requirements in relation to investment work
  • Comply with the FCA’s requirements in relation to Conduct Risk & Treating Customers Fairly

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