Senior Administrator

Contract: Full Time Permanent
Location: Manchester
Hours: Full time
Salary: Competitive

Role Purpose

To be responsible for the day-to-day administration services provided to own portfolio of clients.

Key Accountabilities

  • To be main point of contact for allocated clients and responsible for ensuring that the day-to-day administration services are provided to a high standard
  • To delegate work to Administrators as appropriate and keeping under review the workload of the Administrators
  • To check the work of the Administrators and other Senior Administrators in line with team procedures:
  • Monitor target due dates to ensure service level standards are met for clients
  • To ensure that all work that leaves the team is of a high standard
  • To adhere at all times to the Procedures Manual.
  • To attend Trustee meetings and other client meetings as required
  • To keep under review all routine administration procedures carried out for clients and raise with Pensions Manager/Directors if could be improved
  • To ensure all standard documents for clients are reviewed regularly
  • To prepare draft quarterly invoices for consultants
  • To provide assistance on one off projects as required
  • Provide updates at monthly team meetings of development/changes on own clients that rest of team should be aware of
  • To provide support for P3 administration system if required to
  • To update time records on a daily basis

Technical Knowledge and Professional Qualifications

Key Skills

  • Able to provide excellent customer service to clients and build strong client relationships
  • Excellent communication skills both verbal and written
  • Experience of supervising and mentoring junior staff
  • Good understanding of current pensions legislation
  • Ability to work on own as well as a member of a team
  • Delegation skills – able to distribute work to others ability
  • Analytical and numerical ability – able to analyse, evaluate and interpret data
  • Able to multi – task
  • Ability to prioritise workloads and deal with any urgent issues that arise
  • Ability to identify solutions


  • Educated to A level standard
  • Experience carrying out a similar role with a Third-Party Administrators or In-house occupational pension scheme


  • Studying towards APMI

Overarching Obligations

  • Adhere to all relevant laws & regulations, and Broadstone Policies & Procedures
  • Achieve a good standard of ethical behaviour, i.e. do the right thing at all times
  • Comply with all relevant professional standards
  • Comply with the FCA’s requirements in relation to Conduct Risk & Treating Customers Fairly

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