PPF Trainee Pensions Administrator

Contract: Permanent
Location: Redditch
Hours: Full time
Salary: Competitive

Role Purpose

To assist with the administration of schemes entering the Pension Protection Fund (PPF) and be responsible for the day-to-day administration services provided to own portfolio of PPF clients.

The PPF administration team in Trustee Services provides specialist administration and defined benefits pension consultancy services to pension scheme trustees, the Pension Protection Fund, and other third parties. The role involves working with colleagues in BROADSTONE, the PPF, independent trustees and other third parties.

The PPF Administration team help schemes with insolvent employers through the PPF assessment period, making sure that members of these schemes get correct benefits and the best possible outcome, whether that is transfer to the PPF or buyout with an insurance company. Responsibilities may include analysing data, preparing calculations, and producing letters and reports for review by colleagues.

Key Accountabilities

  • To carry out routine administration services for PPF clients as requested by Senior Administrators, Team Leaders, Pensions Manager, Pensions Director which will include the following duties:
    ‒ Maintaining membership records on the administration system
    ‒ Calculating benefits for members; i.e. leavers, retirements, deaths
    ‒ Setting up new members on the administration system
    ‒ Sorting and filing client documentation
    ‒ Responsibility for entering jobs received onto the work log system
    ‒ Dealing with general queries from members, the PPF and the trustees by telephone, email and letter
    ‒ Monitor target due dates to ensure service level agreements and Key Performance Indicators (KPIs) are met for PPF clients
    ‒ To record all PPF client event and time cost work undertaken for billing
    ‒ To ensure that all work that leaves the team is of a high standard
  • To update time records on a daily basis
  • To adhere at all times to the Trust-Based Pensions Administration Procedures Manual, PPF technical guides and procedure notes.
  • To co-attend PPF, Trustee meetings and other meetings as required
  • To be flexible and provide such other support as would be reasonably expected within the role
  • To keep up to date and provide support for administration system as required

Technical Knowledge and Professional Qualifications
Key Skills

  • Good communication skills both verbal and written
  • Ability to work on own as well as a member of a team
  • Highly numerate, accurate, and literate
  • Analytical and numerical ability – able to analyse, evaluate and interpret data
  • Ability to multi-task
  • Ability to prioritise workloads and deal with any urgent issues that arise
  • Reliable, flexible, and able to manage own work within strict deadlines
  • Computer literacy including familiarity with Microsoft Word, Excel and PowerPoint an advantage


  • Educated to A level standard
  • Previous similar work experience not required
  • Willing to study towards APMI or similar PMI examinations

Overarching Obligations

  • Adhere to all relevant laws & regulations, and Broadstone Policies & Procedures
  • Achieve a good standard of ethical behaviour, i.e. do the right thing at all times
  • Undertake training as and when required both on an internal and external basis
  • Comply with all relevant professional standards
  • Comply with requirements in relation to investment work
  • Comply with the FCA’s requirements in relation to Conduct Risk & Treating Customers Fairly

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