Pensions Administrator
Role Purpose
To assist in the provision of pensions administration services to clients.
Key Accountabilities
- To carry out routine administration services for all clients as requested by Senior Administrators, Pensions Director or Directors which will include the following duties:
- Maintaining membership records on the administration system
- Calculating benefits for members; i.e. leavers, retirements, transfers, deaths
- Setting up new members on the administration system
- Dealing with general queries from members, the employer and the trustees by telephone, email and letter
- Assisting in the preparation of the annual benefit statements
- Liaising with HM Revenue and Customs
- Responsibility for entering jobs received in the unit onto the work log system
- Printing off daily reminders and distributing to team members
- Sorting and filing client documentation
- Dealing with Trustee AVC schemes
- Maintaining records on client external payroll systems as appropriate
- To adhere at all times to the Trust Based Pensions Administration Procedures Manual
- To monitor daily target dates on Gold-Vision to ensure service level standards are met for clients
- To update time records on Gold-Vision on a daily basis
- To be flexible and provide such other support as would be reasonably expected within the role
- To provide support for the P3 administration system if required to
Technical Knowledge and Professional Qualifications
Key Skills
- Good communication skills both verbal and written
- Ability to work on own as well as a member of a team
- Analytical and numerical ability – able to analyse, evaluate and interpret data
- Ability to multi-task
- Ability to prioritise workloads and deal with any urgent issues that arise
Required
- Educated to A Level standard
- Willing to study for APMI qualifications
- Previous work experience with a third-party administrator or in-house occupational pension scheme
Overarching Obligations
- Adhere to all relevant laws & regulations, and Broadstone Policies & Procedures
- Achieve a good standard of ethical behaviour, i.e. do the right thing at all times
- Comply with all relevant professional standards
- Comply with the FCA’s requirements in relation to Conduct Risk & Treating Customers Fairly