Pension Administrator

Contract: Permanent
Location: Bristol Glasgow Sheffield
Hours: Full time
Salary: Competitive

Role Purpose

To assist in the provision of pensions administration services to clients.

Key Accountabilities

  • To carry out routine administration services for all clients as requested by Senior Administrators, Team Manager, Head of Admin which will include the following duties:
    ‒ Maintaining membership records on the administration system
    ‒ Calculating benefits for members; i.e. leavers, retirements, transfers, deaths
    ‒ Setting up new members on the administration system
    ‒ Dealing with general queries from members/employer/Trustee/other third parties by telephone, email, and letter.
    ‒ Assisting with annual event processes e.g. benefit statements, pension increases, renewals.
    ‒ Liaising with HM Revenue and Customs
    ‒ Responsibility for entering jobs received onto the work administration system.
    ‒ Dealing with Trustee AVC schemes
    ‒ Maintaining records on client external payroll systems as appropriate.
  • To monitor daily target dates to ensure service level standards are met for clients.
  • To ensure time records are kept up to date on a daily basis.
  • To be flexible and provide such other support as would be reasonably expected within the role.
  • To provide support for the administration systems if required.

Technical Knowledge and Professional Qualifications
Key Skills

  • Good communication skills both verbal and written
  • Ability to work on own as well as a member of a team
  • Analytical and numerical ability – able to analyse, evaluate and interpret data
  • Ability to multi-task
  • Ability to prioritise workloads and deal with any urgent issues that arise


  • Educated to A-Level standard
  • Willing to study for professional qualifications
  • Previous work experience with a third-party administrator or in-house occupational pension scheme

Overarching Obligations

  • Adhere to all relevant laws & regulations, and Broadstone Policies & Procedures
  • Achieve a good standard of ethical behaviour, i.e. do the right thing at all times
  • Comply with all relevant professional standards
  • Comply with the FCA’s requirements in relation to Conduct Risk & Treating Customers Fairly

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