Empowering People’s Prosperity
Pensions in 10 Podcast
Broadstone Shines at Pensions Age Awards 2025: Administrator of the Year
Broadstone shines at European Pensions Awards 2025: European Pensions Consultancy of the Year
Broadstone's Cara Spinks wins 2025 Life & Health Actuary of the Year.
About Broadstone
Broadstone is a leading, independent UK consultancy delivering expert advice to employers, insurers, pension scheme trustees and lenders.
For over 40 years, Broadstone has been providing its clients with a wide range of specialist services including:
- Employee Benefits Consulting
- Pensions Administration & Actuarial Services
- Investment Consulting
- Insurance Consulting across Life, General, and the Lloyd’s & London Markets
- Banking & Credit Advisory
- Financial Modelling & Data Analytics
- Redress Calculation Services
Broadstone’s team comprises over 750 expert consultants and administrators, including more than 85 actuaries, across twelve UK offices.
Our Services
News & insights
How inclusive design can improve workplace pension engagement
Pension engagement remains one of the most persistent challenges in running an effective workplace pension scheme. When employees fail to engage with their pensions – missing communications or deadlines, avoiding decisions, or defaulting into choices they do not fully understand – it is often assumed that they are careless, disengaged or insufficiently informed. That instinct […]
Why language matters when talking about pensions – and how to make it work for you
By Adam Bexson, Senior Consultant When it comes to workplace pensions, the way we talk about them is just as important as the benefits themselves. Too often, pensions are described as “dull” or “boring” – sometimes even by those trying to make them relatable. While this might raise a smile, it risks reinforcing negative perceptions and discouraging engagement. For employers, this […]
Complaints rise and redress jumps 20%: firms still need to strengthen customer outcomes
The FCA’s latest complaints data shows an industry under steady pressure to deliver better customer outcomes. In the first half of 2025, firms received 1.85 million complaints, a 4 percent rise on the previous period. Redress payments increased to £283 million, up 20 percent, and the average compensation payment grew from £207 to £238. The […]
Motor finance redress: what loss-based APR recalculation means for redress delivery
With the FCA’s consultation on its proposed motor finance redress scheme now closed, the focus is shifting from policy design to practical delivery. Industry bodies have raised concerns around fairness, proportionality and operational feasibility, and the regulator is expected to publish its final decision in early 2026. As a result, lenders are concentrating on scope, […]
